Policies + FAQ's

| Shipping |

All ready-made items will ship within one (1) business day- Monday-Friday, excluding holidays. Items that are made-to-order, will be shipped upon completion. Bags and accessories that are made-to-order will have the processing time listed in the description. For made-to-order items, you will get an email when your order is in production and a last email when your order has shipped. All large items (backpacks, travel bags) ship via USPS Priority 2-3 Day Mail, however smaller items ship USPS First Class 2-5 Day Mail. Both shipping methods will include a tracking number. If you need an item to be shipped USPS Priority Express 1 Day Mail, please contact me before ordering.

| Returns |

Unfortunately, due to each bag being uniquely made, returns or exchanges are not accepted. I want you to be completely satisfied, so if there is an issue with your bag due to craftsmanship, please contact me within 30 days of receiving your bag to discuss ways to rectify the problem.

| FAQ's |

Do you take custom orders?

Unfortunately, at this time I am not taking custom orders.

Why is there only one available of the bag I like?

At Mary Elizabeth Bags, I'm all about being unique and eclectic. So, when you purchase a bag, know that there's only one or two of your bag being made. Because who wants to look like everyone else? Even if two bags look similar, there's most likely a different element that I've added for a bag to be unique. It's part of my creative process to switch it up. Every now and then there will be a style of bag available that be will be made-to-order and several will be available to purchase.

Do you use patterns from other designers?

The short answer- no. The long answer- I take pride in designing all of the bags you see in my store. Some start with a sketch, some start in my head, but they all are created with a pattern I have designed before the finished product.

Where do your fabrics and leathers come from?